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Return Policy
Our Return Guidelines
1
Return request:
If applying for an unconditional return, you need to
Paid shipping fee (applied within 7 days): If the product does not match the description (defects, poor quality, or other product issues), we will bear the return or refund shipping fee (within 30 days of receipt)
2
Return requirements:
The packaging should be bright and not affect our mistake.
Charge according to local post office situation
Sale items are non refundable and non exchangeable
3
Refund time:
It will be issued 3-5 days after the warehouse receipt inspection, and the specific arrival time depends on the user's bank.
The situation of not receiving the goods:
After providing proof of non-receipt and verification, you need to contact us within 24 hours of the package being delivered for reshipment or refund processing.
exceptional case:
1
In case of rejection, the refund can only be processed after the seller receives the returned package form, but the shipping fee will not be refunded.
2
If the seller returns the package without their consent, the seller has the right to refuse the package, and any resulting costs shall be borne by the buyer.
3
Fraud prevention: We reserve the right to refuse returns if the product is excessively worn, improperly worn, fraudulent, or violates policies.
© 2025 vionazza. All Rights Reserved.
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